Shipping & returns
Terms of sale

The purchase contract that you are going to conclude it is disciplined, for what is not expressly provided for by the following terms and conditions, by Legislative Decree No. 185 of 22 May 1999, containing the rules for the protection of consumers in respect of distance contracts.



Identity of the supplier

The supplier of the products you order Food game of Pradella Ugo Via Argine valle 17
45035 Castelmassa (RO)-ITALY, at whose head you can submit any complaints. Tel + 393386842344 email info@dimassasuperiore.com
Characteristics of products
All the characteristics of the products which are the subject of orders, including the sale price, can be found on the online catalogue and visible at compile time of the order before the conclusion of the contract. All sale prices include VAT.
Duration and validity of the offer
Conditions of each product are those indicated and visible on the online catalog at compile time of the order before the conclusion of the contract. Food Game of Prdella Ugo reserves the right to update at any time and without notice the terms of the offer, except for those already ordered at the time of the update.
Availability of products
The order you sent will be perfected and binding Food Game of Pradella Ugo when, as a result of the transmission of the order, Food Game of Pradella Ugo has proceeded to transmit via email a notice of receipt. The order perfected on line runs by the company except for partial or total non of the products you purchased. In the case of temporary unavailability of one or more products, established after the conclusion of the contract, the Food Game will inform you by e-mail of Pradella Ugo products not available, summarizing your order details (products and quantities available) and the subsequent update of the amount to be paid in cash or by direct debit in credit card, or by specifying that, because of the unavailability of the products purchased , your order and the amount to be paid by credit card charge were cancelled.
Method of payment
Upon completion of the online order, you will be asked to choose between the following payment of the order:
* payment by credit card
* payment via PayPal
Shipping costs
The contribution to the shipping charges listed in the order and is based on the amount of the order. Food Game of Pradella Ugo forwards with courier express GLS. The lineup of shipping:
* for packages up to 3 kg prompted a contribution of 6,5 euro
* for packages from 3,1 to 5 kg prompted a contribution of 7 euro
* for packages from 5,1 to 15 kg prompted a contribution of 8 euro
* for packages from 15,1 to 20 kg prompted a contribution of 10 euro
* for packages from 20,1 to 30 kg prompted a contribution of 12 euro
* for packages from 30,1 to 50 kg prompted a contribution of 15 euro
Delivery time
With the exception of unpredictable situations Food deliveries and Game Parks, however not exceeding Ugo ensures 6/7 days. from the order.
Delivery zones
Food delivery Game Parks nationwide Ugo Italian. Are not always permitted shipments abroad.
Right of withdrawal
In case you are not satisfied with your purchased products, you have the right to exercise the right to withdraw from the purchase of some or all of the assets that are the subject of an order without any penalty and without specifying the reason, pursuant to art. 5 of legislative decree 185/99. To cancel the purchase you must inform us of such intention no later than 14 days from receipt of the products purchased. The communication must be made by registered letter with acknowledgment of receipt addressed to Food game of Pradella Ugo Via Argine valle 17 45035 Castelmassa (RO)-ITALY, or via e-mail, fax or telegram, to be confirmed in 48 hours by registered letter with acknowledgment of receipt, sent to the same address, and must specify the products purchased, your order number and your willingness to withdraw from the purchase. Sales of Food Service game of Pradella Ugo will respond by e-mail and we will assign a return authorization code goods. The shipment of returned products can be made by any means you choose. However Food game of Pradella Ugo will not accept under any circumstances return shipment freight collect or COD. Shipping charges will be your responsibility. Once you have received the products covered by the withdrawal Food game of Pradella Ugo will promptly, and in any event within 30 days of receipt of your withdrawal from purchase, recommended to the repayment of amounts paid for the purchase of products. ATTENTION: the right of withdrawal may be exercised only if the goods are perfectly intact at every part and unused. Therefore, the Pack returned must not have been opened, private housing or parts thereof, nor bear signs of tampering. Food game of Pradella Ugo is not liable for any damage of the goods occurring during return shipping. If Food game Parks damaged or tampered with Hugh receive return items, not will refund the amount paid for the purchase of products.